Other consumer regulators

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Advertising and marketing complaints

Organisation	Role
Australian Direct Marketing Association	Handles complaints about direct marketing, including telemarketing, door-to-door sales and unsolicited mail. Make a complaint about direct marketing.
Ad Standards	Hears complaints about discrimination, sexuality, language and violence in advertising. Make a complaint about an advertisement.

Banking, financial and insurance issues

Organisation	Role
Australian Financial Complaints Authority	Deals with complaints about financial firms, including: credit cards, store or gift cards, interest-free deals loans and finance deposits and payments insurance policies superannuation products and funds investments financial advice. Make a complaint about a financial firm.
Australian Financial Security Authority	Can assist if you go bankrupt. Contact the Australian Financial Security Authority.
Australian Securities and Investments Commission (ASIC)	Hears complaints about banking, investment, credit or insurance services. Make a complaint to ASIC.

Building and renovating issues

Organisation	Role
Queensland Building and Construction Commission (QBCC)	Deals with complaints about building work in Queensland valued over $3,300 (or over $1,100 where it involves hydraulic services design), or of any value where it involves: building design chemical termite management completed residential building inspections fire protection gas fitting mechanical services plumbing and drainage site classification. Make a complaint about the building industry.

Classification of films, computer games and publications

Organisation	Role
Department of Infrastructure, Transport, Regional Development, Communications and the Arts	The Classification Board makes classification decisions and provides advice about the content of films, computer games and certain publications to help you make informed choices about what you and your family watch, play and read. Make a complaint about a classification decision.

Consumer awareness issues

Organisation	Role
CHOICE	Tests, researches and investigates products to provide product-related advice. Request a product test.

Criminal activity including fraud, theft or stalking complaints

Organisation	Role
Queensland Police Service (QPS)	If you need urgent help, call Triple Zero (000). All criminal activity—including fraud, theft or stalking—should be reported to the police in the state the offence took place. Contact Policelink on 131 444 or make a report to Policelink online.

Early childhood service complaints

Organisation	Role
Queensland Early Childhood Regulatory Authority	Deals with complaints about the quality or compliance of a Queensland early childhood education and care service. Make a complaint about an early childhood education and care service.

Electricity, gas and water service complaints

Organisation	Role
Energy and Water Ombudsman Queensland	Resolves complaints with Queensland electricity, gas or water suppliers after you’ve tried to resolve the matter with them first. Make a complaint about an energy or water supplier.
Electrical Safety Office	Aims to improve electrical safety and reduce the risk of death and injury from electrical shock, fire and explosion. Contact the Electrical Safety Office to: check if an electrician is licensed report unlicensed or dangerous electrical work. Read more about electrical safety at home.

Flight services

Organisation	Role
Airline Consumer Advocate	Offers free and independent support for complaints about airline services. Find out who can make a complaint.

Interstate and national consumer complaints

Organisation	Role
Australian Capital Territory (ACT) Office of Fair Trading	The ACT's consumer affairs regulator. Report an ACT consumer issue.
Australian Competition and Consumer Commission (ACCC)	National agency for fair trading, competition and consumer protection. Contact the ACCC or report an issue.
Commonwealth Ombudsman	Investigates, audits, inspects and oversees Australian Government agencies and some private industries. Make a complaint to the Commonwealth Ombudsman.
New South Wales (NSW) Fair Trading	NSW's consumer affairs regulator. Report a NSW consumer issue.
Northern Territory (NT) Consumer Affairs	The NT's consumer affairs regulator. Report a NT consumer issue.
Queensland Ombudsman	Investigates complaints against Queensland state government agencies and local councils. Make a complaint to the Queensland Ombudsman.
South Australian (SA) Office of Consumer and Business Services	SA's consumer affairs regulator. Report a SA consumer issue.
Tasmanian Consumer, Building and Occupational Services	Tasmania's building and consumer affairs regulator. Report a Tasmanian consumer issue.
Consumer Affairs Victoria	Victoria's consumer affairs regulator. Report a Victorian consumer issue.
Western Australian (WA) Consumer Protection	WA's consumer affairs regulator. Report a WA consumer issue.

Legal issues and advice

Organisation	Role
Independent legal advice	Always get independent legal advice before you sign a contract that involves a large commitment of your time or money.
Legal Services Commission	Hears complaints about solicitors, barristers or law practice employees in Queensland. Submit an enquiry to start the complaints process.
Queensland Courts	The various courts that operate in Queensland are the Supreme Court, District Court and Magistrates Court. Court staff can't give legal advice. Contact your nearest courthouse.
Queensland Civil and Administrative Tribunal (QCAT)	QCAT deals with a wide range of cases, including: most types of administrative disputes civil cases involving amounts up to $25,000 motor vehicle disputes up to $100,000. QCAT staff can't give legal advice. Read more about QCAT case types or contact QCAT.

Medical service complaints

Organisation	Role
Office of the Health Ombudsman	Hears complaints about a health service provider or a health service in Queensland. Make a complaint about a health provider or service.
Queensland Health	Hears complaints about health care service in public hospitals, community health centres and other public medical services in Queensland. This includes complaints about: the quality of care staff behaviour patient rights access to services the facilities (including cleanliness) billing and administrative issues. Make a complaint about a hospital or medical service.

Motor vehicle and fuel complaints

Organisation	Role
Australian Competition and Consumer Commission (ACCC)	Monitors fuel prices and handles complaints about anti-competitive conduct (such as price fixing). Report price fixing or find out more about fuel price monitoring.
Department of Climate Change, Energy, the Environment and Water	Handles enquiries about fuel quality. Make a complaint about fuel quality.
Department of Transport and Main Roads (TMR)	Handles complaints about vehicle and trailer safety (roadworthy) certificates, smoky vehicles and transport of dangerous goods in Queensland. You can: make a complaint about a roadworthy certificate report a smoky vehicle report dangerous goods.
Motor Trades Association Queensland (MTAQ)	Handles complaints about car repairs in Queensland (but only if your mechanic is a member). Make a complaint about car repairs.
Tolling Customer Ombudsman	Provides free and independent dispute resolution for Linkt Queensland customers. Make a complaint about tolls.

Phone, internet and pay TV service issues

Organisation	Role
Australian Communications and Media Authority (ACMA)	Accepts complaints about television (including pay TV) content and lets you register your phone number to avoid getting unsolicited calls from telemarketers. Make a complaint about TV content. Register your phone number on the Do Not Call Register.
Telecommunications Industry Ombudsman	Helps consumers and small businesses resolve complaints about their telephone and internet services. Make a complaint about a phone or internet service.

Product safety issues and recalls

Organisation	Role
Australian Competition and Consumer Commission (ACCC)	Provides product safety information, including information on banned and restricted products, and up-to-date information about product recalls. Report an unsafe product.
Safe Food Queensland	Regulates primary production in Queensland and ensures food production meets national food safety standards, including monitoring contamination, disease, equipment failures, recalls, tampering, testing and food exports. Make a complaint about a breach of food safety standards.
Queensland Health	Accepts complaints about Queensland food businesses (including food contamination or food poisoning) and packages or labels. Make a complaint about a food business or package.

Real estate complaints

Organisation	Role
Residential Tenancies Authority (RTA)	Provides information, support and free dispute resolution for residential tenancies. Access the RTA dispute resolution service.

Scams and identity theft

Organisation	Role
Australian Cyber Security Centre	Leads Australia's online security improvements. Learn about how to protect yourself online. Report a cybercrime, incident or vulnerability.
Australian Taxation Office (ATO)	Deals with tax scams including: scams related to your tax file number fake tax debt scams. Report a tax scam.
eConsumer.gov	Works to prevent international fraud. Report an international scam that occurred outside Australia.
IDcare	Helps with problems resulting from stolen identity credentials, such as a driver licence, including access to unauthorised accounts and credit reports. Get help from IDcare.
ScamWatch	Works across government and with the private sector to protect Australians from scams. You can report the following scams to ScamWatch: dating and romance scams fake competitions and prizes financial investment scams, including crypto (virtual) currency investment scams fake celebrity endorsement scams Ponzi schemes imposter bond scams fake initial public offering scams superannuation scams gambling and sports betting scams inheritance or financial windfall scams investment or get-rich-quick schemes up-front payment scams (e.g. false billing or cheque overpayment scams).

Small (or family) business issues

Organisation	Role
Australian Small Business and Family Enterprise Ombudsman	Provides support for small businesses and family enterprises involved in disputes. Resolve a small business dispute.
Queensland Small Business Commissioner	Provides dispute assistance for Queensland small businesses, including mediation in commercial and retail lease disputes. Request dispute assistance or apply for mediation.

Training service complaints

Organisation	Role
Australian Skills Quality Authority	Monitors training providers and takes complaints on the quality of training and training organisations' business practices to assist with their monitoring function. Can't resolve disputes between students and training providers. Make a complaint about a training provider.
Department of Employment and Workplace Relations	Manages complaints about the vocational education and training sector. Contact the National Training Complaints Hotline.
National Student Ombudsman	Helps resolve complaints from domestic and international higher education students about higher education providers. Make a complaint about a higher education provider.
Queensland Training Ombudsman	Provides a free, confidential and independent service to review and resolve enquiries and complaints from students, registered training organisations, apprentices, trainees, employers and other stakeholders in Queensland's vocational education and training (VET) sector. Make a complaint about the VET sector.

Veterinary services

Organisation	Role
Veterinary Surgeons Board of Queensland	Takes disciplinary action in cases of professional misconduct of vets and provides a vet science information service to consumers and vets in Queensland. Make a complaint about a veterinarian.

Weights and measures

Organisation	Role
The National Measurement Institute	Develops and maintains Australia’s measurement system and trade measurement standards. Accepts enquiries and complaints about weights and measures. Contact the National Measurement Institute.

Workplace relations, health and safety

Organisation	Role
Fair Work Ombudsman	Deals with pay, leave, employment conditions, awards and workplace laws. Get help for a workplace issue.
Queensland Industrial Relations Commission (QIRC)	Has oversight of wage recovery, industrial disputes, unfair dismissals, awards and agreements, public sector and workers’ compensation appeals, anti-discrimination complaints, trading hours, work, health and safety disputes, and long service leave payments. Commission staff can't provide legal advice. Contact the QIRC.
Workplace Health and Safety Queensland (WHSQ)	Regulates workplace health and safety, including the safety of amusement rides and industrial and construction equipment. Notify WSHQ of an incident.